Privacy Policy

This Privacy Policy explains how Pawsphere (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our pet care services, visit our studio, or interact with our website and other online services (collectively, the “Services”). We are committed to protecting your privacy and handling your information in accordance with applicable U.S. laws.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

1.1 Information you provide to us

We may collect information that you voluntarily provide when you:

• Schedule or purchase grooming or other pet care services
• Fill out forms on our website
• Subscribe to newsletters or marketing communications
• Contact us by phone, email, online form, or in person

This may include:

• Contact information: name, address, email address, phone number
• Pet information: pet’s name, species, breed, age, health and behavioral notes, vaccination status, and grooming preferences
• Payment information: payment card details and billing address, processed via secure third-party payment processors; we do not store full card numbers
• Communication content: messages, feedback, reviews, and any other information you choose to provide

1.2 Information collected automatically

When you use our website, we and our partners may automatically collect:

• Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, links clicked, and the dates and times of visits
• Cookies and similar technologies: small files used to recognize your browser or device, remember your preferences, measure site usage, and deliver relevant advertising

1.3 Information from third parties

We may receive information about you from:

• Payment processors, booking platforms, or scheduling tools you use to arrange services
• Social media platforms, if you interact with our pages or communicate with us through them
• Marketing, advertising, and analytics providers that help us understand user behavior and improve our Services

2. How We Use Your Information

We use the information we collect to:

• Provide and manage our pet care services and appointments
• Process payments and complete transactions
• Communicate with you about appointments, service updates, policy changes, and important notices
• Respond to your inquiries, requests, and customer service needs
• Personalize your experience and remember your and your pet’s preferences
• Send marketing communications and special offers, where permitted by law and your choices
• Operate, maintain, secure, and improve our website and Services
• Conduct analytics, reporting, and business planning
• Comply with legal obligations, enforce our terms and policies, and protect the rights, safety, and property of our customers, pets in our care, and the public

3. Cookies, Advertising, and Analytics

Our website may display advertising served by third-party vendors, including Google. These vendors use cookies to serve ads based on your prior visits to this website and other websites.

• Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and/or other sites on the internet.
• You may opt out of personalized advertising by visiting Google Ads Settings. You can also opt out of some third-party vendors’ use of cookies for personalized advertising at www.aboutads.info.
• To learn how Google uses information from sites that use its services, visit How Google uses information from sites or apps that use our services.

When you first visit our website, a cookie banner lets you accept or decline non-essential cookies. Until you accept, advertising and analytics storage remain disabled and any ads shown are non-personalized. You can change your choice at any time using the “Cookie settings” link in the footer of every page, or by adjusting your browser settings. Disabling cookies may affect certain site features.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service providers

We may share information with trusted third-party providers who perform services on our behalf, such as:

• Payment processing
• Appointment scheduling and booking
• Website hosting, data storage, and security
• Email delivery and marketing support
• Advertising, analytics, and customer support

These providers are authorized to use your information only as necessary to perform services for us and are expected to protect it appropriately.

4.2 Business transfers

In connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, we may transfer your information to another entity, in which case we will require that entity to respect this Privacy Policy or notify you of any changes.

4.3 Legal requirements and protection

We may disclose information if we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our agreements, terms, and policies
• Protect the rights, property, or safety of Pawsphere, our customers, pets in our care, or others

4.4 With your consent

We may share your information for any other purpose disclosed at the time of collection, with your consent or at your direction.

5. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services and complete the purposes described in this Policy
• Maintain business and financial records
• Resolve disputes and enforce agreements
• Meet legal and regulatory requirements

When information is no longer needed, we will delete, de-identify, or anonymize it in a reasonable manner.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

7.1 Updating your information

You may request to review, update, correct, or delete certain personal information by contacting us using the details in the “Contact Us” section below.

7.2 Marketing communications

You can opt out of marketing emails by following the unsubscribe instructions in those emails or by contacting us. Even if you opt out, we may still send non-promotional messages related to your use of the Services, such as appointment reminders or policy updates.

7.3 State privacy rights

Depending on where you live, including California and other U.S. states with consumer privacy laws, you may have the right to know what personal information we collect, request its deletion or correction, and opt out of targeted advertising. We will not discriminate against you for exercising these rights. To make a request, contact us using the details below.

8. Children’s Privacy

Our Services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it as soon as possible. If you believe we may have collected such information, please contact us.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or advertisements that are not owned or controlled by Pawsphere. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

10. International Use

Pawsphere is based in the United States, and our Services are intended for customers in the U.S. If you access our Services from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Changes are effective when posted unless otherwise stated. Your continued use of the Services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise your rights, please contact us:

Pawsphere
350 5th Ave, New York, NY 10118, United States
Phone: +1 646 802 7395
Online: contact form

Please do not include sensitive information, such as full payment card numbers, in your messages.